Frequently Asked Questions

Please note that any disputes arising under this contract shall be brought exclusively in the courts of Texas and shall be governed by and construed in accordance with the laws of the State of Texas.

Request permission from the author before using any of the author's or company creative content.

Materials in the Welcome Packet along with any other homework or assigned documents from the Coach belong to the company and its owner and thus cannot be used or shared in or with any other source

(i.e., online or in your practice).

How does your service stand out?

Offering coaching services online provides a unique convenience for Clients who lead busy lives and require flexible options.

Thought & Behavior challenges are the heart of this coaching business services, and by specializing in Neurolinguistic Programming (NLP), where focus is targeted for optimum and immediate development, I supply techniques such as reframing, anchoring, mirroring, and creating rapport to help Clients significantly develop a language style that moves and adapts confidently and progressively no matter where they are in life or what they are doing.

What do you enjoy about the work you do?

As an Education Specialist, NLP Coach & Life Coach-Life Change expert, the enjoyment is during the moment a Client witnesses changes in their language, thoughts, beliefs and more for where the language spoken or not spoken before is no longer holding them back nor any other obstacles that bring negativity and non-productivity to the Client’s life or the Client’s environments. In all my coaching expertise’s, I enjoy being part of the process sharing my knowledge and experience to help train and offer guidance to others dealing with personal struggles, frustrations, uncertainties, pain, tears, and most of all, witnessing the “aha” moments. It is these successes of my Clients that make the services I provide enjoyable and satisfying because the work we (Coach and Client) do together positively shows for itself.

What is your typical process for working with a new customer?

All coaching services provided begin with a FREE initial consultation. The potential Client briefly discloses his or her important concern and determines if the Coach and Client relationship will be a good fit.
If the potential Client decides to move forward and become a paying Client, after the Free initial consultation and prior to the first session payment is secured with the company a Contractual Welcome Packet will be sent to the Client. The exception to this rule is if a different contract arrangement has been made between the Coach and Client and where both parties seal the arrangement through signing a specific contract.
Following the delivery of the Contractual Welcome Packet the Client will answer some pre-session questions inside the package. This Contractual Welcome Packet allows the Coach to learn about the Client’s concern. After this, the Client forwards the finished signed documents back to the Coach in the same manner it was sent 48 hours prior to a Clients first coaching session to include an attached copy of the Client(s) official photo ID (i.e. Driver's License, Government/Military ID). Photo ID's are required from every person signed up for coaching session(s).
In any coaching service it is requested that the Client have no distractions or interruptions of any kind during the session(s) to allow for a more fluid open discussion and the Client receives the outcome they want which equates to the Client’s successful immediate tangible success as NLP coaching services are short-term.
Recorded coaching sessions will take place for the benefit of the Coach and Client. so that the Coach can master discussions to better serve the Client for any upcoming sessions, and for later use regarding the Coach's plans for obtaining certification with the International Coaching Federation (ICF) as a submission of a certain number of hours of recorded sessions is part of their credentialing process.
All coaching sessions, including the Free initial consultation, are handled online using applications like Zoom as the live communication interface.

What education and/or training do you have that relates to your work?

Backed by a bachelor’s degree in business administration, a master’s degree in business/health care management, and a terminal degree as an education specialist/teacher leadership, I was able to garner extensive work experience as a medical and business professor, education specialist consultant, advisor, and mentor, offering guidance, motivation, and inspiration in various areas such as life-work-school balance, as well as health and wellness. My educational developments continued where I studied at a reputable institution under the direction of a certified coach instructor. Within the program, I had the opportunity to coach others to rigorous degrees and received positive feedback. Given the intense program feat, I successfully received coaching certifications in various genres. As time moved forward in my coaching experiences I completed and received certification in Neurolinguistic Programming (NLP) to further my abilities and expertise to help Clients.

HELPFUL TIDBIT: Information across the globe indicates as per state data there are no formal educational or professional background requirements for a Life coach, although most will be found to have some higher education status and or doctoral degrees.

How did you get started doing this type of work?

It was indeed a spiritual calling, even though I was already performing many of the details of a Life Coach in my own life and professional work experiences. I have always been the type of person who liked helping others (a people helper), especially when I witnessed self-doubt or low-esteem issues in people trying to overcome this limiting thinking as an example. Despite some naysayers and others who couldn’t understand why I wanted to be a life coach much less make it a business, I had a conversation with the Lord about my concerns and praying on this venture I realized life coaching was my destiny and therefore I intentionally pursued it and never looked back because my drive in this venture is helping others push past barriers, succeed and be satisfied no matter where they are in life.

How is coaching different from consulting, counseling or therapy?

NLP Coaching is a future focus type of coaching that encourages SMART goals for Clients (specific, measured, achieved, realistic and immediate [timed] in some cases). Thoughts and Behavior (involving language change) are the key dynamics here with the Client choosing where they want to be rather than feeling like the situation or issue (root cause) is limiting or controlling them due to their own spoken and or non-spoken communicative language. Again, the term “GOAL” is replaced with the term “REDESIGN” in my coaching services.

Counseling/Consulting is past based usually and deals more with mental health issues and diagnosing patients to some degree. Basically, looking at what went wrong and trying to help fix or heal it. In some special cases therapy medication may be prescribed depending on the medical credentials of those individuals.

Do you accept insurance and provide reimbursement for services?

Clients are not covered by any insurance under any of Brenda Rockward Coaching LLC services and must pay out-of-pocket for all coaching services rendered.

NOTE: 10% off online booking for all Clients including Active Duty, Reservists, and Retired Military! If arranged under a Group Coaching requested service through a business, educational institution or organization and the group is all military attendees, the discount is toward the total cost due for the military group. Must contact the Coach to arrange this.

ABOUT NLP COACHING SERVICES

Please note that any disputes arising under this contract shall be brought exclusively in the courts of Texas and shall be governed by and construed in accordance with the laws of the State of Texas.

Posted disclaimers and policies remain the same and are subject to change in the future.

The objective is to target a topic-specific issue or concern and work on just that topic for the 1-hour online session using platforms like Zoom and involving REDESIGNED and renewed language use techniques with the Client achieving immediate results within 1-hour leaving the session satisfied and feeling empowered. After 3-weeks have passed, a 30-minute post online assessment follow up is part of this service and is scheduled by the Client; the Client must reach out to the Coach to set this up. If the Client wants change, the Client must commit to doing the work.

It’s like a one-stop shop deal for a one-time topic-specific to help the Client change the way he or she thinks and feels thus, the Client walks away intentionally focused on his or her thoughts and behaviors redesigned to meet what they want! NOTE: Client’s face(s) must be visible during the FREE initial consultation and during all coaching sessions for security purposes to be sure you are who you say you are and to include an attached copy of your official photo ID (i.e. Driver's License, Government/Military ID) returned with the Welcome Packet. Photo ID's are required from every person signed up for coaching session(s).

At the end of all coaching sessions, whether it’s individuals, couples, family, businesses, educational institutions, or other organizations, Clients will be asked to fill out a survey to help the Coach develop and execute more ways to better serve Clients.

What is the frequency for scheduling NLP Sessions?

The frequency is for a one-time 1-hour topic-specific session. Scheduling for more than this is not usually a part of the NLP practice as most Clients are able to obtain successful outcomes within 1-hour. Once the specific issue has been defined by the Client and finalized with great outcome and after 3-weeks have passed, the client has scheduled with the Coach a 30-minute post online assessment follow up and finalized it, then this completes this one-time session. If in the event a Client is not able to obtain finalization within 1-hour, then another paid session may be warranted if the Client chooses to do so to reach the proposed outcome for that topic not a new topic.

NLP Session Expectations

No Session can be assigned to another person, group or other entity.

There is a lot of territory to cover in 1-hour of NLP coaching which is why there is only one topic specific involved. Short & Sweet and Focused. It is the Client responsibility to phone in or log in to the Coaching session precisely at his or her scheduled time.

NLP coaching sessions are short-term, close, intimate, and powerful discussions with transparency from the Client on what’s current and with the Coach’s assistance, REDESIGNING a new language in thought and behavior change for what’s current using various coaching models. Although past events are not usually included in an NLP session, if through discussion a past event is evident, and it may help the Client by looking into it more, then the Coach and Client can briefly assess it if the Client chooses this.

If the Client chooses to involve a past event it will be handled delicately and compassionately to help guide the Client quickly on learning from it and how it might be impacting their own thoughts and behaviors and from there the Client along with further guidance from the Coach’s tool applications work on changing its effect.

Again, it is requested that the Client have no distractions or interruptions of any kind during the session to allow for a more fluid open discussion and the Client receives the outcome they want usually within a single session which equates to the Client’s immediate tangible success.

Recorded coaching sessions will take place for the benefit of the Coach and Client. so that the Coach can master discussions to better serve the Client for any upcoming sessions, and for later use regarding the Coach's plans for obtaining certification with the International Coaching Federation (ICF) as a submission of a certain number of hours of recorded sessions is part of their credentialing process.

NLP Technique Examples

Some coaching models used involve lengthier steps compared to others. So, it is best not to specifically expect one coaching model as the best choice for Client needs because certain types may prove more evident depending on the Client’s provided information. Some coaching models may even have an overlap of emphasis to help the Client succeed with the outcome they want. Some examples but not all inclusive of methods that may be used at any given time include Anchoring, Limiting Beliefs, Rapport, Reframing, Visualization.

Results Clients Experience with NLP Coaching

It truly depends on the Client’s ability to intentionally move towards a positive outcome. Having said this, each Client is different, which is why some Clients may reach a successful REDESIGN within 1-hour, and some may need more time and thus may need to schedule another paid session on that same topic. If a potential Client, or Returning Client want something more than a short-term NLP experience of language (thoughts & behaviors), then he or she may contact the Coach via email concerning details, costs and payment.

OVERVIEW OF NLP STEPS

The Client completes a Contractual Welcome Packet and provides this packet to the Coach, which is an overview of who the Client is, his or her accomplishments, challenges. The Contractual Welcome Packet will include a section (Topic-specific) on what the Client wants to discuss so that the Coach can work with the Client on this in singularity in developing a language change on the issue for an immediate optimum outcome.

The NLP coaching steps are as follows:

In the 1-hour Coach and Client session, both the Coach and Client will review what the Client’s topic is as stated in the Client’s Welcome Packet and explore the issue and work on the Client’s language barriers using NLP techniques and models and any other techniques as the Coach feels is warranted to help the client.
Homework or exercises may be provided pending the results of the 1-hour session for the client to do on their own, but the Client may contact the Coach via email or voicemail if there is any difficulty.
A 30-minute online one-time follow-up assessment with the Client is scheduled 3-weeks post session to assess the Client’s progression and is part of the initial cost and is scheduled by the Client. The Client must contact the Coach for this.
If the Client wishes to discuss a new topic, then the same steps (1-3) will be taken, which includes post follow-up as mentioned above.

NOTE: Client’s face(s) must be visible during the FREE initial consultation and during all coaching sessions for security purposes to be sure you are who you say you are and to include an attached copy of your official photo ID (i.e. Driver's License, Government/Military ID) returned with the Welcome Packet. Photo ID's are required from every person signed up for coaching session(s).

NOTE: 10% off online booking for all Clients including Active Duty, Reservists, and Retired Military! If arranged under a Group Coaching requested service through a business, educational institution or other organization and the group is all military attendees, the discount is toward the total cost due for the military group. Must contact the Coach to arrange this.

SCHEDULES, CANCELLATIONS, OTHER DETAILS

(All coaching sessions take place online via Central Standard Time)

Brenda Rockward Coaching LLC will ask the Client for their agreement in advance during online booking to continue to charge their credit card on file for the time they have scheduled for sessions (i.e., month, year) as applicable.

SCHEDULES & FEES

For some of the booking services, once a Client schedules a session, he or she may not be able to reschedule under this WEBSITE feature using the built-in calendar. The Client must contact the Coach ASAP if he or she is having this kind of situation so rescheduling can take place.
No Session can be assigned to another person, group or other entity.
Coaching Sessions will be held online and last for 1 hour for a one-time, topic-specific for NLP Coaching.

PAYMENT OF FUNDS

If a Client’s payment is insufficient or notice of a failed payment is received by BRENDA ROCKWARD COACHING LLC, the Client will receive an emailed notice concerning this and another method of payment by the Client must take place immediately or the Client will be canceled out and not be provided with service. A termination letter for service will be emailed to the Client if the Client fails to remedy the issue.

SPECIAL PAYMENTS

In addressing future payments for Clients that are under a specifically designed contract between Coach and Client (s) for booking and payments (i.e., regular recurring payments for multiple sessions at a fixed cost) for which a contract is specially created for the Client please see the rules under Multiple Sessions for details.

CANCELLATION POLICY

Client agrees that it is the Client's responsibility to notify the Coach within the stipulated time limits mentioned in this contract in advance of the scheduled session(s).

CANCELLATIONS

A 48-hours’ notice for cancellation is enforced by Brenda Rockward Coaching LLC. Once a Client pays for his or her coaching service the Client has 48 hours to cancel. If the Client cancels 24 hours after the initial 48 hours have passed, the Client will only receive a refund of 50% of their paid service costs. Prices are subject to change due to normal economic supply and demand. Established clients will be notified of this change but will not be affected by the change if they remain an established client.

A cancellation recovery notice will be emailed to the Client if the Client cancelled their session by mistake.

CANCELLATIONS ARE NOT AFFILIATED WITH ANY FUTURE WEBINARS, WORKSHOPS SEMINARS, OR OTHER EVENTS) as these will have a different cancellation policy enforced as well rules and regulatory policies.

These policies are enforced out of respect for other Clients who are attempting to schedule a coaching session and for the time and labor (preparations) of the Coach to meet with the Client.

SPECIAL REFUNDS

Company refund rules also apply to the specifications under “No Shows-Emergencies-Cancel Out Fully-Cancel Until Further Notice” for Clients that may have unused sessions and no longer need the coach’s services or cannot continue due to other reasons beyond their control. However, the Client must contact the Coach 24 hours in advance for this type of cancellation and present the reason in a signed written letter via email of intent indicating that you (the Client) no longer require the coach’s services or extended agreements for coaching sessions.

NO SHOWS

Clients that do not show up for paid scheduled session(s) and have failed to contact the Coach 24 hours post scheduled session(s) to reschedule which includes Clients that repeatedly do not show up for scheduled session(s) will not receive a refund for the no-show session(s). The Coach has the right to deny any further services to the Client. If the Client is denied, a termination letter for service will be emailed to the Client by the Coach.

EXCEPTIONS FOR EMERGENCIES

These exceptions do not equate to the “48-hour cancellation policy, Cancel Out Fully, Cancel Out Until Further Notice, Unused or NO-SHOW policies.”

The Client is to provide the Coach 24 hours advance notice if the Client needs to cancel the session.
Sessions that are cancelled for emergency reasons and not rescheduled with the Coach within the next 24 hours (post emergency) will not be made up and the Client is still responsible for paying any associated fees for the session (as applicable).
If the Client fails to contact the Coach to reschedule after the first 24 hours’ advance notice and 24 hours (post emergency), no refund of any remaining paid sessions will be given.
No more than 2 emergencies allowed over the course of a Client’s remaining paid scheduled sessions (as applicable).
After 2 emergencies, a Client cannot make up any missed sessions and no refunds will be given for any remaining paid scheduled sessions ( as applicable).
The Coach has the right to reinstate or deny services to the Client pending emergencies that may happen after the first 2 emergencies. If the Coach allows the Client to be reinstated, the Client must then submit a written signed statement indicating the reason for the emergency to the Coach via email following the Coach's directions and then immediately schedule remaining sessions with the Coach. If the Client is denied, a termination letter for coaching service will be emailed to the Client by the Coach.

UNUSED

Clients that may have unused paid sessions and no longer need the Coach’s services or cannot continue due to other reasons beyond their control may receive a refund for the unused portion only if it has not been over 30 days post initial payment. After 30 days, the Client will not receive a refund of the unused paid session fees. The Coach has the right to deny any further services to the Client. If the Client is denied, a termination letter for service will be emailed to the Client by the Coach.

CANCEL OUT FULLY

Represents the initial terms for cancellations regarding the 48-hour notice policy and is a terminated effect as well. The Client must provide a written signed notice via email to the Coach of intent to terminate the coaching relationship.

CANCEL UNTIL FURTHER NOTICE

Represents a no refund policy for paid services if it has been over 1 month from the date of Client purchase with no notice from the Client to reschedule and resume services. A termination letter for service will be emailed to the Client.

MULTIPLE SESSIONS

As applicable for Multiple scheduled sessions, if a Client stops his or her scheduled coaching sessions before their due end, but have paid in full prior to, costs for sessions already provided will be deducted based on the session rate. The remaining funds after this will be refunded to the Client.

Brenda Rockward Coaching LLC will ask the Client for their signed agreement in advance to continue to charge their credit card on file for the time they have scheduled for sessions (i.e., month, year) as applicable.

Termination:
Either the Coach or the Client may terminate the Coaching Agreement at any time, which includes and supports the inclusion of the type of coaching service choice the Client paid and what the company policy states for that coaching service area regarding cancellations, terminations, refunds and all others. In the event of due harm to the Coach from the Client or the Client is found to possibly do harm to themselves, the Coach has full authority to terminate the Coach and Client relationship without any recourse or refunds due to the Client and the necessary authorities will be contacted. The Coach may provide a letter of referral (but is not obligated to do so) to the Client if the Coach and Client relationship is not working out and the Client would be best coached elsewhere.

BY REQUEST SERVICES

LIFE COACHING CATEGORIES

Available to Individuals, Couples, Family, Businesses, Educational Institutions, and other Organizations.

A special Contractual Welcome Packet is designed for those interested in Life Coaching services as the dynamics and construct is more in-depth. See "By Request" page.

GROUP COACHING SERVICES

Available to Businesses/Educational Institutions and other Organizations only.

A special Contractual Welcome Packet is designed for groups due to a larger volume and administrative dynamics. Please contact the Coach for more details. See "By Request" page.

WHAT CUSTOMERS WANT TO KNOW BEFORE HIRING A COACH

What advice would you give a customer looking to hire a provider in your area of work?

Look for clarity and flexibility in the coach. The coach should be self-aware and should maintain objectivity while providing support and an opening display for opportunity (as applicable). The relationship between coach and client needs to feel comfortable and nonjudgmental.

QUESTIONS CUSTOMERS SHOULD CUSTOMIZE BEFORE SPEAKING WITH A COACH

Does the coach offer a FREE initial consultation?
What certifications do you hold and from where?
How long have you been practicing under your title?
What coaching experiences does he or she have? What are your areas of specialization?
What types of techniques are most relevant to your coaching?
Are there any references willing to discuss their coaching relationship with the coach?
What type of coaching is offered and is it beneficial for me? Is it what I am looking for?
Would you share a brief example of what a typical coaching session would look like?
Are we (client and coach) a good fit? (This is usually established after an initial
consultation.) – Ex: What approach would the coach use to help you achieve your desired outcome.
How do you tailor your NLP and or Life coaching style for each client’s need?
How do you manage a situation for clients that require professional support that is outside your coaching expertise?
What is your business ethics working with clients using any coaching techniques?
What is your preferred coaching structure and session format?
How do you incorporate active listening and questions in a session?
How do you validate that a client’s goals are aligned with their values and motivations?
What are your views regarding client accountability?
How do you assess your clients’ needs and identify areas for improvement?
What are your boundaries for client confidentiality?
Why is this coaching business different from other coaching businesses?
Can the coach help me to reach my goal, etc.? (Remember, there may be
circumstances that keep this from happening that neither the coach nor the client has any control over. However, some conquests take time, and patience is a virtue.

WHAT CUSTOMERS SHOULD CONSIDER REGARDING COMMITMENT LEVEL

Am I comfortable with online interaction?
Am I comfortable discussing personal information with the coach?
Am I comfortable with having the session(s) recorded?
Do I understand the coach-client contract and payment schedules?
Do I understand the company policies?
Am I willing to fulfill my commitments once I start the process?
Am I willing to be held accountable?

Frequently Asked Questions

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